These terms explain the conditions that apply when you book or use services from Cleanerific, LLC (“Cleanerific,” “we,” “us,” or “our”). By booking a service or using our website, you agree to the applicable terms below. Please read them carefully.
1. Cleaning Services and Estimates
Service Options
We offer cleaning packages designed for different needs, including routine cleaning and more detailed cleaning. The price for a booking is based on the information you provide about the property, the selected service, and the tasks included in the applicable checklist.
Accurate Property Information
When requesting a price or booking, please provide accurate information about the property, including the number of bedrooms and other details requested. A quoted flat rate assumes that the information provided correctly describes the home and the work required.
Price Changes
If the property’s condition or the work required differs materially from the details supplied at booking, the quoted price may need to be adjusted. Any adjustment should reflect the actual scope of work.
Tasks Outside the Standard Service
Some tasks are not part of every cleaning package. Review the “What’s Included in Our Services” information on our website at www.cleanerific.pro to understand the applicable checklist. If a requested task is outside the selected package, we will discuss whether it can be added and whether an additional charge applies.
Custom Requests and Walk-Throughs
You may tell us which areas you want prioritized or which areas should be left alone. We recommend reviewing these preferences with the cleaning professional at the start of the appointment so the agreed priorities are clear.
Arrival Window
Your scheduled appointment includes an arrival window of up to one hour after the appointment time. Traffic, parking, and other delays may affect arrival. Please make arrangements to be available during that window. We will make reasonable efforts to arrive as close to the scheduled time as possible.
Trash Disposal
Removing trash from the property is not included unless we have expressly agreed otherwise. Customers are responsible for disposing of bagged trash through the property’s designated waste service.
2. Service Concerns, Redo Visits, and Refunds
We want customers to be satisfied with the cleaning performed. If you believe an included task was not completed properly, contact us within 12 hours after the service and identify the specific area or task of concern.
Redo Service
When a request qualifies, we will arrange a return visit as soon as reasonably possible at a time agreed by both parties. The follow-up visit will address the areas identified in your notice. Our cleaning team will make a reasonable effort to resolve the reported issue.
Refunds
Our policy is to address eligible service concerns through a redo visit rather than a refund. Refunds are not offered under this policy.
Additional Work
If you request work during a redo visit that was not part of the original booking or the reported concern, additional charges may apply. We will advise you of the charge before proceeding.
3. Cancellation and Rescheduling
Please provide at least one full business day’s notice to cancel or reschedule without a cancellation fee. Cancellations made on the same day or with less than 24 hours’ notice are subject to a fee equal to the full price of the scheduled cleaning.
For appointments scheduled on Monday, notice must be provided by the preceding Friday. Our stated office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
4. Billing and Payment
Cleanerific accepts credit card, ACH, and Zelle payments. A 3% credit card convenience fee will be applied to payments made by credit card. ACH and Zelle payments are accepted without this credit card fee, subject to any fees charged by the customer’s bank or payment provider.
Pre-Authorization
We may place a temporary authorization hold on the card on file one day before the scheduled appointment. This hold helps secure the booking. Depending on your card issuer, it may appear in your account as a pending transaction, but it is not the final service charge.
Final Payment
The final payment is processed after the cleaning service is completed. An invoice or payment confirmation will be sent by email.
5. Annual Service Rate Review
Cleanerific reviews service pricing periodically to account for operating costs, team compensation, equipment, supplies, and training.
Under the current rate policy, service rates increase by 6% annually, beginning on the anniversary of the customer’s service. We will communicate applicable rate information to customers.
6. Recurring Cleaning Services
Introductory and Repeat-Service Pricing
The first cleaning is charged at the standard rate. Discounted pricing may apply to later appointments when a customer maintains an eligible recurring schedule.
Minimum Commitment
To receive recurring-service discounts, customers must maintain the selected regular schedule for at least three months.
Cancellation Limits During the First Three Months
The current recurring-service policy sets the following limits:
- Weekly service: Up to three cancellations during a three-month period.
- Every-other-week service: Up to two cancellations during a three-month period.
- Monthly service: No cancellations during the first three months.
Pricing After a Missed or Rescheduled Appointment
The current policy applies these rate rules:
- If an appointment is rescheduled within one week of its original date, the discounted rate remains in place.
- If an every-other-week appointment is skipped, the next visit is charged at the monthly-service rate.
- A service scheduled at three-week intervals is charged at the monthly-service rate.
- If more than four weeks pass between services, the next visit is charged at the one-time cleaning rate.
These rules affect eligibility for recurring discounts and help us plan staffing and scheduling.
7. Non-Solicitation of Cleaning Staff
Cleanerific invests in recruiting, training, and supporting its cleaning staff. Customers agree not to hire or engage a Cleanerific employee directly for home-related services outside the services arranged through Cleanerific.
The current policy states that a referral fee equal to six months of the employee’s salary may apply if a customer wishes to engage a staff member for work outside Cleanerific’s services.
8. Privacy Policy
Information We Collect
Depending on how you interact with Cleanerific, we may collect:
- Contact and personal details: such as your name, address, email address, and phone number.
- Service information: requested services, property details, preferences, booking information, and feedback.
- Technical information: such as IP address, browser type, pages visited, dates and times of visits, and related usage data.
- Cookie information: data collected through cookies or similar technologies used to support website functionality and understand site use.
How Information Is Used
We may use information to schedule and deliver services, process payments, maintain business records, respond to questions, improve our services, personalize customer support, and send service-related communications.
Sharing and Sale of Information
Cleanerific does not sell personal information or share it with third parties for their own marketing purposes. Information may be processed by service providers that help operate our business, such as payment processors, scheduling systems, or customer-support platforms.
Security
We use reasonable safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.
Your Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable legal requirements and legitimate recordkeeping needs.
Cookies
Our website may use cookies and similar tools to maintain functionality and understand website usage. Your browser may allow you to block or remove cookies, though some site features may not work as intended.
Third-Party Websites
Our website may link to other websites. Cleanerific is not responsible for the content, security, or privacy practices of external sites. Review their policies before providing information to them.
Children’s Privacy
Our services and website are not intended to knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review the request and take appropriate action.
Changes to the Privacy Policy
We may revise this policy from time to time. Updated wording will be posted on our website, with additional notice where required.
9. Intellectual Property
Unless otherwise stated, the content created for and displayed on the Cleanerific website—including text, branding, graphics, photographs, illustrations, and other materials—is owned by Cleanerific or used with permission and may be protected by intellectual-property laws.
You may access the website for personal, non-commercial use. You may not copy, republish, distribute, or commercially use website materials without prior permission from the rights holder, except where applicable law permits it.
10. Limitation of Liability
To the extent permitted by law, Cleanerific is not responsible for indirect, incidental, special, consequential, or punitive damages, or for losses such as lost profits, data, goodwill, or use arising from the use of our website or services.
Nothing in these terms excludes liability that cannot legally be excluded, including liability where an exclusion is prohibited by law. Nothing here is intended to waive rights or remedies that customers may have under applicable law.
Customers are responsible for providing accurate booking information and communicating relevant service instructions. Cleanerific will take reasonable care while providing services, but customers should identify fragile items, special handling requirements, and areas that should not be cleaned.
11. Changes to These Terms
We may update these terms as our services and business practices change. Revised terms will be posted on our website and will take effect as stated in the update, subject to applicable law. Customers should review the terms periodically. Where required, we will provide notice of material changes.
12. Contact Cleanerific, LLC
For questions about these terms, privacy, or our services, contact us:
- Website: www.cleanerific.pro
- Email: support@cleanerific.pro
- Phone: 415-820-7230
- Mailing address: PO Box 210296, San Francisco, CA 94121
13. Mobile Text Message (SMS) Terms
Program Description
If you opt in to Cleanerific text messages, you may receive service updates, appointment alerts, and promotional messages related to our services.
Consent
You may subscribe by giving express consent through an available website form, customer-service interaction, or other stated opt-in method. Consent to receive marketing messages should not be a condition of purchasing a service where prohibited by law.
Message Frequency and Charges
Message frequency may vary depending on your bookings and message preferences. Standard message and data rates from your mobile carrier may apply.
Opting Out
You may stop receiving text messages by replying STOP to a message from us. We may send one confirmation message after your opt-out request, after which messages covered by that opt-out will stop.
Help
For help, reply HELP to a Cleanerific message or contact support@cleanerific.pro.
SMS Privacy
Information collected through SMS subscriptions will be used to administer the messaging program and communicate with you as described in this policy.
Changes to SMS Terms
We may update these SMS terms by posting revised terms on our website. Changes will take effect as permitted by applicable law.
For questions about these terms, contact support@cleanerific.pro.